Shipping policy

Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Eirwenz. We are committed to processing and delivering your order safely and efficiently. Please review the shipping information below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method available at checkout.

Standard Shipping: Approximately 7–15 business days
Processing Time: 1–3 business days
Estimated Total Delivery Time: Approximately 8–18 business days

Please note that these are estimates and are not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

If free shipping is offered on selected products or orders, the applicable terms will be displayed on our website or at checkout.

4. Order Tracking

When tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the tracking information to become active after shipment.

5. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

Eirwenz is not responsible for delays caused by customs processing.

6. Incorrect or Incomplete Address

Please make sure your shipping information is accurate before completing your order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

7. Lost, Damaged, or Missing Packages

If your package arrives damaged or you believe your order has been lost, please contact us as soon as possible.

For damaged packages, we may ask you to provide photographs of the package and the damaged items so that we can investigate the issue with the shipping carrier.

8. Delivery Delays

While we work with shipping carriers to ensure timely delivery, Eirwenz cannot be held responsible for delays caused by circumstances outside our control, including severe weather, natural disasters, customs delays, carrier disruptions, or other unforeseen events.